Faulty/Incorrectly Sized Items
If an item provided to you is faulty, I will replace/refund or credit as appropriate, within a respectable time frame. I provide measurements on all pre made tutus in their individual listings. I am not required to replace/refund/credit if you have simply changed your mind, or you provided the incorrect sizing, however I will work with you where possible.
All jewellery is packaged with the utmost care, either in tissue or a small bag. All tutus are wrapped in tissue paper and wrapped with a bow, before being carefully inserted into their courier bag.
Shipping is via Pass the Parcel Courier. I use tracking and signature required, as a precaution to both you and I. I offer a Flat Rate Fee of $5 for delivery, this includes packaging and courier fees. There is no additional fee for Rural Delivery.
If you live in the Tauranga/Mount Maunganui/Papamoa area, please still select courier, but I am happy to deliver to you instead, to avoid having to wrap your tutu up in a bag. (This option ONLY applies for custom made tutus, NOT for ready-made tutus, jewellery and accessories, unless they are part of your order as well)